Confirmation Emails are sent from email-manager@films.com. To ensure delivery of these messages, please add this email address to your Safe List or Address Book.  If you need further assistance, you may contact Customer Service at 800-257-5126 or by email at custserv@films.com.

We accept the following major credit cards: Visa, MasterCard, and American Express, as well as Purchase Orders. Each time you use a PO it will be manually approved by our Finance Department before your purchase can be completed.

If you have a three-letter offer code for free shipping, or a discount, you may enter this code during the checkout process. The savings may not appear until the item is placed in your Shopping Cart.

Discounts are typically valid for 30 days. If you have an offer code and will not be able to use it before the discount expires, please contact Customer Service at custserv@films.com or 800-257-5126.

The Catalog Quick Order feature allows you to type in an item number exactly as it appears in any of our catalogs. Clicking on Go will automatically locate the item and place it into your Shopping Cart. When using this feature, be sure to enter the entire item #, including the first three letters, to ensure accurate pricing.

Mailing Address:
PO Box 2053
Princeton, NJ 08543-2053

Email: custserv@films.com

Fax: 609-671-0266

Phone: 800-257-5126

Yes. Please click here to download a PDF of our Order Form. You may complete this Order Form and fax it to us at: 609-671-0266.

Yes, to request a Price Quote or Custom Proposal online you must first register. Once you are registered you can create a Wish List which can be printed and faxed to us or sent via email. Please be sure to include all your contact information when submitting this request. You can also work with one of our media consultants to create a personalized proposal for you. They can be reached via sales@films.com or 800-257-5126 ext. 3502.

Your order will be shipped UPS or RPS ground and should arrive within 7-10 days. If you require any other delivery method, please contact Customer Service at 800-257-5126 to make the necessary arrangements.

Please contact us and select "General Comments" from the subject drop-down list.

Please contact us and select "Invoices/Credit Memo Requests" from the subject drop-down list.

Please contact us and select "Returns" from the subject drop-down list.

Our Federal Employer Identification Number is 13-3720604.

To request a catalog, please click here.

Please contact us and select "Mailing List Corrections" from the subject drop-down list.

Please contact us and select "Mailing List Corrections" from the subject drop-down list.

Our prices include Public Performance Rights - the ability for our customers to present a non-theatrical performance of our programs, without charge, to a gathering of people in schools, universities and other public forums. Films is the leader in this area, offering over 12,000 titles available with Public Performance Rights. In addition, our ongoing efforts to connect our customers with top quality educational content from around the world require a significant financial investment for both Films and our producers. We take great pride in the depth and breadth of our content library, and in the 600+ new titles we acquire every year. Our prices are aligned with the costs of these efforts.

The prices for all programs that we sell include full Public Performance Rights.

A public performance is a non-theatrical performance of a program, without charge, outside the home to a gathering of people other than family members and/or acquaintances. These gatherings are normally found in locations such as schools, libraries, and religious and civic institutions. Public performance rights also include closed-circuit transmission within a single building or on a single, geographically unified campus.

Many of our products are available worldwide. However, for some products in our library, Films Media Group has only distribution rights in the U.S. and Canada.

Many of our products include preview clips on our website. If you are interested in seeing the entire video, qualifying customers can request a VHS or DVD to preview for up to 30 days for most of our titles by contacting Customer Service at custserv@films.com. Videos are not authorized to be shown to students during this period. If you decide to purchase the product(s), please phone or email Customer Service so that we can bill you per your instructions.

If you do not wish to purchase a video after previewing, please contact Customer Service to obtain a Return Authorization (RA) number to put on the package being shipped back to us, so that the returned items are properly credited to your order. You are responsible for shipping the products back to us using a carrier such as UPS, Airborne, FedEx, or the U.S. Postal Service's Delivery Confirmation option. Please retain the tracking number they provide so that the package may be tracked for proof of delivery. If we do not receive the material, and have not been contacted by you at the end of the 30-day preview period, you will automatically receive an invoice from us. If you wish to return material you have been invoiced for, please phone us to obtain a Return Authorization number.

Many of our videos include closed captioning. Look for the symbol on a product description page. If it is displayed, that product is closed captioned.

Many of our preview clips include closed captioning using Microsoft's Windows Media Player. To toggle the captions on or off, click on the "CC" icon when it's displayed below the video player in the preview window.

Full-screen support is only available when using Microsoft's Windows Media Player. To enter full-screen mode, please follow these steps:
1. Start playing the video in Windows Media Player
2. Right-click anywhere within the player
3. Select the "Zoom" option
4. Select the "Full Screen" option
5. To exit, right-click anywhere within the player, and select "Exit Full Screen"

In full-screen mode, you must first configure Windows Media to support captions. You need to do the following steps one time only:

For Windows Media Player 11:
1. Start playing the video in Windows Media Player
2. Enter full-screen mode (for instructions, see above)
3. Right-click anywhere within the player
4. Select the "Lyrics, Captions, and Subtitles" option
5. Select the "Subtitles" option
6. Right-click within the player again
7. Select the "Exit Full Screen" option
8. Enter full-screen mode again, and the captions will now play

For Windows Media 9 or 10:
1. Click on the Start Button
2. Select All Programs>Accessories>Entertainment
3. Open and maximize Windows Media Player
4. Select the "Play" option at the top of the window
5. Select Captions And Subtitles - "on if available"
6. Close Windows Media Player and return to your video

The copy of the video program you have purchased from us is licensed for use within the single building or single physical campus of your organization. If you will be transmitting the program to another site or multiple locations, it is necessary to purchase the right to do so, by means of a site license. Please contact us at 800-257-5126 ext. 3502 to discuss your intended use for licensing and pricing information.

We offer duplication, broadcast, and digital licensing on specific programs. For more information please call 800-257-5126 ext. 3502, or send email to sales@films.com.

Many of our titles are available for streaming via FMG On Demand, our web-based digital delivery system. We offer one-year, three-year, and perpetual licenses for our streaming digital videos. To learn more about how to order and use digital videos contact sales@films.com.

Media consultation services are available at no charge. We would be pleased to provide you with recommendations concerning the titles that will best meet your subject area and grade level needs. Please call us at 800-257-5126 ext. 3502 or send email to sales@films.com.

As a registered user you may change your shipping address at any time by clicking on My Account in the top right corner of the website. This will take you to your account screen where you can manage your billing and shipping information. However, this will not change the shipping address for any orders you have already placed. To do this, you must contact Customer Service by emailing custserv@films.com.

Your email address is your login. If this is not working, please contact our technical support team at support@films.com for assistance with your username and password.

You may sign up for email updates which include exclusive offers and new product info, by clicking here. You do not have to register to request emails, however if you are already a registered user you may opt into our email list under "My Account." Once you are signed in to your account, you will have the option to join our email list and select your subject areas of interest.

Click here to unsubscribe from Films Media Group emails.

Click here to retrieve your password.

Most of our preview clips are available in Windows Media and QuickTime formats. However, some previews require RealPlayer to be loaded on your computer. To download a free version of RealPlayer, click here. If you are still unable to view the preview clip, please contact our technical support team at support@films.com for assistance.

Instructor's Guides and other related resources are provided on our website for specific products. To locate the resources available for a product, search for the product and then click on "Related Resources." You do not have to be a registered user to access these resources. However, you will need to have Adobe Acrobat Reader installed to view any resources in PDF format.

The related resources display in a pop-up window. If your browser has a pop-up blocker activated, you will not be able to view the resources until you turn the pop-up blocker software off.

View Score software may be directly downloaded here. Please SAVE the file to your computer before running it.

Our website uses cookies to update your shopping cart as you shop. To browse our site, cookies must be enabled on your web browser. If you're not seeing your products in the shopping cart, it usually means cookies are not enabled in your browser.

To enable cookies in Internet Explorer go to "tools" / go to "options" / go to "security" / go to "custom level". Scroll through the custom level menu and select both the "enable cookies that are stored on your computer" and "enable per session cookies" options.

To enable cookies in AOL go to "settings"/ go to "preferences" / go to "internet properties (www):" / go to "security" / go to "custom level". Scroll through the custom level menu and select both the "enable cookies that are stored on your computer" and "enable per session cookies" options.

To enable cookies in Netscape go to "edit" / go to "preferences" / go to "advanced" / go to "cookies" and select the "enable all cookies" option.

If you still have trouble enabling cookies, please call contact technical support at support@films.com.

Our DVD products are provided on DVD-R media. The majority of commercial DVD players support this media, but there are some that do not. To determine if the DVD is defective, try to play it in another DVD player or in a computer DVD-ROM drive. If it plays successfully in another device, the original problem is due to a compatibility issue with your DVD player.

Our DVD products are coded as "Region 0" allowing them to be viewed on DVD equipment produced in the United States and overseas.

Technical support can be reached by phone at 888-744-6398 or email at techsupport@films.com.

If you have any additional questions that are not answered above, please contact us for assistance.