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New! Growth and Niche Markets in Tourism
Item# 52782
© 2012
21 Min.
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DVD (Chaptered) ISBN: 978-1-61753-712-7
It's one of the world's fastest-growing industries, but like any business, tourism is evolving. More and more travelers are looking for experiences that go beyond the typical cruise or hotel stay-and...
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New! TEDTalks: Chip Kidd—Designing Books Is No Laughing Matter (OK, It Is)
Item# 52969
© 2012
17 Min.
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Graphic designer Chip Kidd doesn't judge books by their cover; he creates covers that embody the book—and he does it with a wicked sense of humor. In one of the funniest talks from TED2012, he shows t...
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New! TEDTalks: Tristram Stuary—The Global Food Waste Scandal
Item# 53037
© 2012
14 Min.
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Western countries throw out nearly half of their food—not because it's inedible, but because it doesn't look appealing. In this TEDTalk, author and activist Tristram Stuart delves into the shocking da...
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England Swings: Discontent in London Over the 2012 Olympics
Item# 50129
© 2012
26 Min.
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DVD (Chaptered) ISBN: 978-1-62290-836-3
Through a combination of social media hoopla and supercharged conventional coverage, the 2012 London Olympics-as well as the elaborate preparations for them-became a public sensation. But in the shado...
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Creating Mobile Apps
Item# 47488
© 2012
44 Min.
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DVD (Chaptered) ISBN: 978-1-62290-242-2
With the app market in boom mode, entrepreneurs across America and around the world have poured their energy and resources into app development. What does it take to stake a claim in this high-tech go...
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Customer Service Essentials
Item# 47818
© 2012
60 Min.
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DVD (Chaptered) ISBN: 978-1-62290-246-0
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it's just as important as advertising or product quality in building a company's reputation and it can d...
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Mobile App Development and Deployment
Item# 47490
© 2012
22 Min.
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DVD (Chaptered) ISBN: 978-1-62290-244-6
Once the purpose, basic architecture, and potential consumer base of a mobile app have been established, it’s time to get busy building it. But app development is typically a complex undertaking and s...
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Mobile App Research and Planning
Item# 47489
© 2012
22 Min.
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DVD (Chaptered) ISBN: 978-1-62290-243-9
The process of bringing a successful app to market begins long before the actual software is developed. As with any endeavor that fuses commerce and creativity, the app usually starts with a spark of...
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Online Customer Service
Item# 47821
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-249-1
Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. And because folks can take their bus...
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Person-to-Person Customer Service
Item# 47819
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-247-7
One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's anot...
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