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New! Revenge of the Nerds: Innovative Foreigners, American Start-Ups
Item# 52188
© 2012
27 Min.
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DVD (Chaptered) ISBN: 978-1-61753-702-8
The barbecue’s sizzling, the beers are flowing, and a bunch of young techies are talking start-ups, IPOs, apps, and platforms. The remarkable thing is, they all have Australian accents! Welcome to ano...
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Customer Service Essentials
Item# 47818
© 2012
60 Min.
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DVD (Chaptered) ISBN: 978-1-62290-246-0
Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it's just as important as advertising or product quality in building a company's reputation and it can d...
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Online Customer Service
Item# 47821
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-249-1
Helping people via the Internet might sound easy, but in fact, many customers expect more from a digital interface than they do from in-person or telephone venues. And because folks can take their bus...
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Person-to-Person Customer Service
Item# 47819
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-247-7
One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's anot...
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Telephone Customer Service
Item# 47820
© 2012
20 Min.
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DVD (Chaptered) ISBN: 978-1-62290-248-4
We've all experienced it-the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is...
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Online Marketing Strategies
Item# 48969
© 2012
18 Min.
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DVD (Chaptered) ISBN: 978-1-62290-044-2
As a marketing medium, the Internet now ranks ahead of TV, radio, and print as the preferred marketing method for businesses, brands, and organizations around the world. As a result, understanding and...
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Starting an Online Business
Item# 48968
© 2012
21 Min.
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DVD (Chaptered) ISBN: 978-1-62290-043-5
With online purchases becoming the standard way of shopping for many people, Internet-based businesses now make up a highly lucrative sector of the global economy. As this program shows, the setup and...
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Enterprise and Entrepreneurship
Item# 47566
© 2011
19 Min.
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DVD (Chaptered) ISBN: 978-1-62102-379-1
This program explores the process of setting up a business enterprise by following the story of Olive—a dynamic young woman with a passion for social media. As Olive begins her own e-business in the c...
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Traditional Print and Online Advertising
Item# 47377
© 2011
21 Min.
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DVD (Chaptered) ISBN: 978-1-62102-305-0
Where is the best place to spend an advertising budget? Though newspaper circulation is falling, most adults still read the paper, while the popularity of print magazines is increasing and readership...
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Breaking the Wall of Unpunctuality: How Overcoming Equilibrium Thinking Helps Logistics in a Fluctuating World to Be on Time
Item# 49434
© 2010
12 Min.
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DVD (Chaptered) ISBN: 978-1-62290-494-5
Achieving targets such as high punctuality and short delivery times in a world of constant change is one key challenge in logistics research. This video from the 2010 Falling Walls Conference features...
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