Mark is exasperated—he has to redo a sales report because a coworker did not hear the directions—and a customer is furious because someone did not listen to his special shipping instructions. In this dramatization, Mark and his colleagues attend a seminar on listening skills and learn about the steps to good listening, emotional filters and hot buttons, and active/passive and reflective listening. A Meridian Production. (19 minutes)

Tell a Friend! Your Name: Your Email: Your Friend's Email: Your Message: We respect your privacy and will not use your friend's address without permission. Item#: BVL11269 Copyright date: ©1996 DVD ISBN 978-1-4213-3121-8

Part of the Series : Business Communication Series

DVD	$99.95
DVD + 3-Year Streaming	$149.93
3-Year Streaming	$99.95

Prices include public performance rights.

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