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Conflict Resolution and Etiquette
 The ability to defuse confrontation and arrive at a solution that is acceptable to everyone involved is a quality that all employers value. This video illustrates how to courteously resolve office conflicts by depersonalizing them, opening the lines ...(more details) |
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| DVD (Chaptered) |
$79.95 |
| DVD + 3-Year Streaming |
$119.93 |
| 3-Year Streaming |
$79.95 |
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Professional Image
 The secret to presenting a professional image goes much deeper than external appearances. This video investigates not only the visible factors of proper attire and hygiene, but the issues of attitude, professional self-esteem, familiarity with techno...(more details) |
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| DVD (Chaptered) |
$79.95 |
| DVD + 3-Year Streaming |
$119.93 |
| 3-Year Streaming |
$79.95 |
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Business Communication: Listening
 Mark is exasperated-he has to redo a sales report because a coworker did not hear the directions-and a customer is furious because someone did not listen to his special shipping instructions. In this dramatization, Mark and his colleagues attend a se...(more details) |
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| DVD |
$99.95 |
| DVD + 3-Year Streaming |
$149.93 |
| 3-Year Streaming |
$99.95 |
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Business Communication: Writing
 On his first day on the job, Mark already has a writing assignment. How should he begin? In this dramatization, Mark quickly learns the four steps to good writing-plan, write, revise, and edit-as well as the differences between a memo, a letter, and ...(more details) |
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| DVD |
$99.95 |
| DVD + 3-Year Streaming |
$149.93 |
| 3-Year Streaming |
$99.95 |
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Business Communication: Reading
 If Mark and his colleagues are to meet a tight research deadline, they will have to read faster-and smarter-than ever. This dramatization illustrates the value of taking a time-saving approach to reading, which includes using skimming and active read...(more details) |
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| DVD |
$99.95 |
| DVD + 3-Year Streaming |
$149.93 |
| 3-Year Streaming |
$99.95 |
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