The Provisions Café is known for its great coffee, food, and atmosphere. This case study takes viewers behind the scenes at the Provisions, illustrating the procedures and best practices that make for a well-run, successful café. Using high-energy visuals and detailed interviews with the Provisions’ owner/manager, the program explores a typical day in the life of the café—including early morning kitchen and front-of-house set-up, preparations for the breakfast and lunch crowds, supply orders and deliveries, closing procedures, and the nightly cash tally. Step-by-step guidance in café-specific skills, such as the making of lattes and cappuccinos, is also included. Viewable/printable educational resources are available online.  (27 minutes)