The Enron era saw the rise of a Machiavellian management style, but Bill Marriott sets a different standard. His attention to detail, including the concerns and the performance of his employees, is legendary. This ABC News program profiles Marriott and takes a look inside his $12-billion hotel empire, illustrating his practice of personally visiting hundreds of hotels a year. The report conveys Marriott’s core philosophy—inherited from his father—that workers who are valued and challenged will ensure customer satisfaction and boost profits. Other important topics include the company’s early history, Marriott’s attitude toward technology, and new partnerships being developed with other companies. (14 minutes)