Effective employee communication is vitally important in every area of health service delivery and care. This program, filmed with a focus on the aged-care environment, covers verbal and nonverbal communication, formal and informal communication, conflict resolution and negotiation, and staff-to-staff and staff-to-management communication. A valuable training and professional development resource. Viewable/printable educational resources are available online. A part of the series Aged Care. (25 minutes)
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