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Working Front of House

As the public face of the tourism and hospitality industries, front-of-house employees have the responsibility of providing the best possible service. This program interviews a number of people who work in the hospitality industry and deal frequently with the public. Highlighted occupations include receptionist, bellhop, duty manager, and food-and-beverage staff. Each section illustrates and describes the skills necessary for each job and the tasks commonly expected to be carried out. The video focuses on developing a service-oriented attitude, good communication skills, professional grooming standards, and other important aspects. Viewable/printable educational resources are available online. (22 minutes)

DVD is Subtitled  


Item#: BVL40253
Copyright date: ©2008
DVD (Chaptered) ISBN 978-1-60825-739-3

DVD (Chaptered) $129.95
DVD + 3-Year Streaming $194.93
3-Year Streaming $129.95

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Prices include public performance rights.
Only available in the US.

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