The debacles at Attica State Prison in 1971 and the 1972 Munich Olympics clearly showed the need for a better way of dealing with hostage situations. This intriguing program looks at the difficult job of hostage negotiators and their proven success in the last thirty years. Detailed analysis is made of the incidents at Waco, Texas, and at Lucasville Prison in Ohio. Two of the field’s foremost experts, Gary Noesner, chief of the FBI Negotiation Unit, and Captain Frank Bolz, the NYPD Negotiation Unit’s founder, offer extensive commentary into their teams’ training. Experts discuss "Stockholm syndrome," a positive bond hostages form with their captors, and the efforts of Giandomenico Picco as an international negotiator. A Discovery Channel Production. (52 minutes)