At one time or another, we’ve all been put on hold for five minutes or more, disconnected, transferred numerous times before reaching the correct person, reached someone in customer service who couldn’t answer our questions, or reached a receptionist who had better things to do than answer the phone. By the same token, very few of us have placed a call without error, whether we stumble with our words or forget an important piece of information when leaving a message. This live-action video will illustrate to your students some basic, yet crucial phone techniques that are often taken for granted, even by seasoned professionals. Outbound and inbound phone procedures are covered in this thorough program. Clever, animated portions separate this phone skills program from the rest. (33 min.) A Meridian Production.