Viewers meet two young managers who help workers with appropriate responses to feedback in different work situations. Whether feedback is true, unclear, or downright false, we discover how to respond in a way that enables us to develop confidence, separate our reactions from our feelings, and learn from the situation. Using live-action video, the CD-ROM program guides the user through a series of learning objectives and interactive testing to make sure the information is absorbed. After each section of the video, pertinent questions are asked. If viewers give the wrong answer, they will automatically be taken back to review the video component containing the answer. When they are finished, users can print out a certificate of completion which can be turned in to the course instructor. A Meridian Production. One Windows CD-ROM. Video version also available.