Films for the Humanities and Sciences

Every Call Counts

This video program combines real-world workplace scenarios with up-to-date “how to” narratives to illustrate key concepts and skills for proper telephone techniques. A strong base of communication etiquette is developed through a series of telephone Dos and Don’ts. Students will learn how to deliver the perfect greeting, screen calls, handle irate callers, transfer callers, and use voicemail. By viewing a wide variety of role-playing examples and behavior-modeling opportunities, students and professionals will gain a better understanding of the skills needed to communicate effectively over the phone. A viewable/printable instructor’s guide is available online. A Cambridge Educational Production. (35 minutes)

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Item#: BVL30442
Copyright date: ©2003
VHS ISBN 978-0-7365-4936-3
DVD ISBN 978-1-4213-7965-4

Part of the Series : Let's Talk . . . Telephone Tactics for Better Business


VHS	$99.95
DVD	$99.95
DVD + 3-Year Streaming	$149.93
3-Year Streaming	$99.95

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