Films for the Humanities and Sciences

It’s Your Call

This CD-ROM is designed to complement the key lessons presented in the Every Call Counts video by providing interactive exercises and reinforcement activities. Students will be able to practice proper telephone techniques, make decisions that drive the direction of a role-play scenario, and view the repercussions of both good and bad phone etiquette.

Features include:

• 12 realistic scenarios that allow students to fine-tune their phone skills

• An interactive scenario related to each of the Dos and Don’ts discussed in the video

• Immediate feedback for all activities to reinforce key content from the video

• Interactive glossary with key words and phrases

Includes a printable instructor’s guide. A Cambridge Educational Production. Can be used with both Windows and Macintosh.

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Copyright date: ©2003

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