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Back to the Basics: A Five-Part Series on Business
 Back to the Basics is a five-part series designed to introduce young adults to the work world. It addresses the issues of Problem Solving, Conflict Resolution and Etiquette, Communication Skills, Stress Management, and Professional Image. Speciali...(more details) |
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E-Mail Etiquette
 There is little doubt that e-mail is an extremely useful innovation that has changed, and continues to change, the way we communicate. However, the fact that e-mail is different from both voice- and paper-based communication can be a source of frustr...(more details) |
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| DVD |
$89.95 |
| DVD + 3-Year Streaming |
$134.93 |
| 3-Year Streaming |
$89.95 |
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Every Call Counts
 This video program combines real-world workplace scenarios with up-to-date “how to” narratives to illustrate key concepts and skills for proper telephone techniques. A strong base of communication etiquette is developed through a series of telephone ...(more details) |
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| DVD |
$99.95 |
| DVD + 3-Year Streaming |
$149.93 |
| 3-Year Streaming |
$99.95 |
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Basic Clerical Skills
 This two-part series focuses on key concepts to help young adults put their best foot forward when joining the work force in an entry-level position. The basic skills needed to survive and prosper in a business office are addressed: how to file, sort...(more details) |
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