The ability to defuse confrontation and arrive at a solution that is acceptable to everyone involved is a quality that all employers value. This video illustrates how to courteously resolve office conflicts by depersonalizing them, opening the lines of communication, and examining all options in order to come to an agreement. Brainstorming with coworkers is presented as a means of developing consensus. A Cambridge Educational Production. (21 minutes)

Tell a Friend! Your Name: Your Email: Your Friend's Email: Your Message: We respect your privacy and will not use your friend's address without permission. Item#: BVL10885 Copyright date: ©2000 DVD (Chaptered) ISBN 978-1-4213-1513-3

Part of the Series : Back to the Basics: A Five-Part Series on Business

DVD (Chaptered)	$79.95
DVD + 3-Year Streaming	$119.93
3-Year Streaming	$79.95

Prices include public performance rights.

		Communication Skills Presentations, reports, video conferences, e-mail, telephone calls-more than ever, excellent communication skills are a prerequisite for entry into all sorts of careers. This video provides guidance in strengthening both verbal and nonverbal communic...(more details)		DVD (Chaptered) $79.95 DVD + 3-Year Streaming $119.93 3-Year Streaming $79.95
		E-Mail Etiquette There is little doubt that e-mail is an extremely useful innovation that has changed, and continues to change, the way we communicate. However, the fact that e-mail is different from both voice- and paper-based communication can be a source of frustr...(more details)		DVD $89.95 DVD + 3-Year Streaming $134.93 3-Year Streaming $89.95
		Professional Image The secret to presenting a professional image goes much deeper than external appearances. This video investigates not only the visible factors of proper attire and hygiene, but the issues of attitude, professional self-esteem, familiarity with techno...(more details)		DVD (Chaptered) $79.95 DVD + 3-Year Streaming $119.93 3-Year Streaming $79.95
		Stress Management Poor stress management, stemming from factors such as impending deadlines, work overload, and procrastination, can lead directly to burnout, one of the top reasons for quitting a job. This video identifies workplace stressors and offers guidelines fo...(more details)		DVD (Chaptered) $79.95 DVD + 3-Year Streaming $119.93 3-Year Streaming $79.95
		Problem Solving Problems are a natural part of the business world, so learning how to solve them efficiently is extremely important. This video demonstrates problem-solving skills for workers in wide range of occupations. Key elements of successful problem solving, ...(more details)		DVD (Chaptered) $79.95 DVD + 3-Year Streaming $119.93 3-Year Streaming $79.95

See additional titles in Management | Business Education